Frequently Asked Questions
Everything SA players need to know about White Lotus Casino.
How do I claim the SIGNUP150 welcome bonus?
Register a new account, make a deposit of R50 or more, and enter coupon code SIGNUP150 in the cashier to receive a 150% bonus up to R1,000.
What are comp points and how do I redeem them?
Comp points are loyalty rewards earned by playing real-money games. Accumulated points can be converted into bonus credits directly from your casino account.
Why can't I redeem a free coupon?
Free coupons may have specific eligibility criteria, such as minimum deposit history or account verification status. Check the coupon terms or contact support.
I made a deposit but the coupon wasn't redeemed. Why?
Coupons must be entered before or during the deposit process. If you've already deposited without entering the code, contact our support team via live chat.
My coupon code says it's invalid or expired. What should I do?
Coupon codes have expiry dates and usage limits. Check our promotions page for active codes or contact support.
I redeemed a coupon but my balance shows R0 — what happened?
This can occur if the coupon has wagering requirements that haven't been met, or if the bonus was applied to a different wallet. Contact support for clarification.
What is wagering and how does it work?
Wagering requirements specify how many times you must play through a bonus before you can withdraw winnings. For example, a 30x requirement on a R100 bonus means you need to wager R3,000.
I completed the wagering but still can't withdraw. Why?
Ensure your account is fully verified and that you've met all bonus terms. Some bonuses have maximum cashout limits.
Do I need to verify my account before withdrawing?
Yes. Account verification (KYC) is required before your first withdrawal. Submit a copy of your ID to White Lotus Casino's accounts team (details on our Support page).
What documents do I need for verification?
You'll need a valid photo ID (passport, driver's licence, or national ID). Credit/debit card users may also need a card verification form.
I don't want to share my full card number. Is that okay?
Yes — you only need to show the first 6 and last 4 digits. You may cover the middle digits for security.
Can I make a deposit while a withdrawal is pending?
Yes, you can still deposit while a withdrawal is being processed.
How long does a withdrawal take?
Withdrawals are processed within 2 full working days, excluding weekends and public holidays.
How do I update my account information?
Contact White Lotus Casino player support (24/7 live chat in the casino lobby) with your updated details.
I forgot my password. How do I reset it?
Click 'Forgot Password' on the login screen and follow the instructions sent to your registered email.
Can't find your answer? Contact our 24/7 support team.